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The manner in which you take payments – and the speed and ease of making a payment – can be critically important within the overall customer dining experience.
In addition to boosting customer satisfaction, a smooth and efficient payment can ensure the experience ends on a high – as well as increasing the chances of a repeat visit.
But payment technology can also impact business efficiency and, ultimately, the bottom line.
Here’s how.
Increase table turnover
By offering payment at table in a quick and efficient manner, tables can be freed up and cleared quickly and queues kept to a minimum. During busy periods that can have a pretty significant impact on takings.
Reducing human error
We’re all human, and we all make mistakes. Good payment technology can help minimise those mistakes. By ensuring the correct items have been captured and any special offers applied, you can be confident that takings will reconcile with orders at the end of every day.
Increase the bottom line
Taking payments efficiently means quick service – and quick service directly impacts the bottom line. Research has found that food businesses that prioritise quick service saw an 18.9% year-on-year growth, which underlines the impact of efficient service.
Make better-informed decisions
With your payment platform feeding directly into your backend systems, you can collate data simply on one dashboard, helping you understand demand peaks and sales in greater depth. This means more efficient and timely ordering, reduced food loss and waste and maximised profit.
Improve staff productivity and satisfaction
By embracing more efficient payment technology, you can help keep your staff happy and satisfied, too. After all, if they’re spending less time managing payments and more time on customer service, there’s more job satisfaction. They can spend more time ensuring customers are happy, they can spot upsell opportunities and overall contribute to an enhanced experience. And a better experience often leads to better tips, which in turn increases job satisfaction, too!
At TISSL, we’ve recently launched TISSLPay powered by ClearAccept, an embedded payments solution purpose-built for the hospitality industry. TISSLPay has a host of features that enable restaurants to deliver a smooth and seamless payments experience, including Pay-at-Table and split billing. Discover what TISSLPay can do for your business today.
ClearAccept Ltd t/a TISSLPay is authorised and regulated by the Financial Conduct Authority under the Payment Service Regulations 2017 (FRN 926372) for the provision of payment services.
