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EPOS technical support

TISSL’s UK-based technical support team is there for every step of your day, from 9am-midnight 365 days per year.

EPOS support

We’re open when you are ​

EPOS support

TISSL’s technical EPOS support team are on hand everyday to support you long past your initial purchase. Based in our Milton Keynes head office our first, second- and third-line support teams are available by phone or email 9am – Midnight, 365 days per year.

TISSL’s unique user licenses also removes additional hidden fees with email and telephone software support included in your license’s costs. We also offer an extensive hardware support as an optional add-on so you can be sure that your tech is always protected. We are guided by customer need, and that’s why our support and development teams work closely together to find solutions and adapt the software to meet each customer’s specific needs.

Additional hardware support

Have the knowledge that your devices are protected when you take on TISSL’s hardware support. As standard software support is included in your monthly license fees, but we also offer additional hardware support, where we can make sure any device issues can be fixed or replaced quickly.

Faulty devices are replaced within 48 hrs

When your devices are faulty, we will come and swap them out with a replacement. We will then aim to repair your original device in our workshop, if we can’t it will then be replaced.

Receive help from engineers quickly

Field engineers are a part of our aftercare team who will come to site
and perform device repairs or
replacements for you quickly.

On site stock for quick replacements

No need to wait around for online delivery times, TISSL holds in-house stock so we can replace any devices with minimal fuss.

Training and Installation

When you join TISSL our installation team will be on hand to support you throughout the process. Including uploading your menu into the system, holding a remote training session that will give you an extensive view of the software, coming to site to install the software and any hardware you may have, then finally supporting you throughout you Go-Live to make sure everything is working to your site needs.

After installation you will them be handed over to both our support team and your account-manager who will offer ongoing TISSL support. No request is too small, we are here to help you.

EPOS training

Let’s have a chat​

Since 2002 TISSL have been helping real people and real businesses with their technology needs allowing them to provide the best possible customer experience.

Fill out the form to get in touch with a member of our team and find out how we can help you.

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