Understanding the different payment types

The platform you use for payments in your restaurant will be one of two things: embedded or integrated.

Embedded payments are built into the EPOS system that you use to run your business. This means that everything is managed under one umbrella, from your stock management to your tableside ordering devices, your reporting and yes, your payments. They all run on one unique system facilitating the easy transfer of information from one area of the restaurant to another, and ensuring that no data is lost during the reconciliation process.

Integrated payments are payments which are housed and managed in a different system, but shared with your main EPOS system to allow you to manage everything centrally. On the surface, this doesn’t seem like a huge difference – imagine inserting a USB into your computer and accessing files from it – you can still view all the files, but you’re aware they’re located on an external drive. This is how integrated payments work, which is fine if you only require a simple functionality like accessing files, but it can often limit your flexibility.

The benefits of using embedded payments instead of integrated payments

From our perspective, there are five key benefits to using embedded payments in your restaurant:

• Seamless experience – embedded payments require less steps and intervention from your staff. The experience of using them is fluid from start to finish, helping you to work faster and save time to put back into your restaurant.
• Stronger relationships – by cutting out the middle-man in the payments process and embedding payments into your existing EPOS system, you are able to build stronger relationships with your customers. The embedded payments process enables you to gather increased customer data, helping you to learn more about habits and preferences. This enables you to provide a faster, more efficient service, improving their experience in your restaurant and encouraging repeat business.
• Faster support – if something goes wrong with your payments, you need it sorted quickly. With integrated payments, this process is slowed down by waiting for third-parties to respond and unfortunately, there’s very little you can do to change this. But with embedded payments, the support comes from one partner, so you’ll know how it works, who to speak to and most importantly, how to quickly find a resolution.
• Scalability – if you want to open a new restaurant or expand your current offering, having everything on one system makes setting up new POS and payments infinitely easier. Embedded payments provide your business with the flexibility to adapt and change, growing with your restaurant and evolving with your customer needs.
• Increased revenue – simply put, without having to use a third-party for your payments, you are saving the money you would have invested into the integrated platform.

If you are currently running your restaurant with integrated payments and are ready to take the next step towards embedded payments, then TISSL can provide the solution. 

TISSLPay, powered by ClearAccept, is fully embedded into our EPOS system, providing a seamless, reliable and robust payments platform that helps your staff turn tables faster, improves customer experience and enables your business to grow and thrive. 

To find out more about TISSLPay and how embedded payments can help your restaurant, book a discovery call with a member of our team today.

ClearAccept Ltd t/a TISSLPay is authorised and regulated by the Financial Conduct Authority under the Payment Service Regulations 2017 (FRN 926372) for the provision of payment services.