How TISSL helps restaurants delight guests at every touchpoint

In your restaurant, food is the foundation, but the experience is what builds loyalty. It only takes one missed reservation, one late meal, or one slow, frustrating payment to leave guests with the wrong impression – no matter how great your food is. In an industry driven by word of mouth, online reviews, and repeat visits, those impressions matter.

Research by PwC found that 32% of customers would walk away from a brand they love after just one bad experience. For restaurants, that can mean the difference between a guest who returns regularly and one who never comes back. 

 That’s the challenge, but it’s also the opportunity. With the right technology, you can create a seamless, positive experience at every stage of the guest journey, from booking a table to receiving the bill. TISSL is designed to help you do exactly that.

How to use TISSL to create an exceptional experience

TISSL is more than an EPOS. Discover how our products and integrations help your restaurants deliver a seamless and memorable guest experience at every stage of the visit.

Start the experience before guests arrive

Great guest experiences start before anyone walks through the door. If it’s difficult to book a table or purchase a gift voucher, guests can become frustrated before they even arrive. 

TISSL integrates with leading reservation and gift voucher platforms – including Favouritetable and Giftpro – to help restaurants create a smooth pre-visit experience. With Favouritetable, you can manage bookings, collect deposits and offer pay-at-table, all connected directly to the EPOS. Giftpro enables you to sell gift experiences and monetary vouchers through a bespoke online store. When guests want to redeem gift vouchers, redemption is done effortlessly though your EPOS. 

Give guests the freedom to order their way with TISSL Kiosks

Long waits are one of the most common causes of guest dissatisfaction, with 34% of UK diners saying that long wait times are what annoy them the most when dining out. 

TISSL Kiosks give guests the freedom to order when they’re ready, at their own pace, without relying on staff availability. Orders go directly to the kitchen, keeping things moving and reducing the margin for error. For guests, it’s a more empowering, frictionless experience. For restaurants, it frees up front-of-house teams to focus on hospitality rather than order taking.

Keep service attentive and personal with TISSL Swift

When staff are tied to a fixed terminal, they spend less time with guests and more time managing logistics – and guests notice.

 TISSL Swift is a handheld device that allows staff to take orders and process payments right at the table. Faster orders, fewer trips to the till and tableside payments all contribute to a smoother service. But the real impact is felt by the guest: a team that stays present, attentive and focused on the people they’re serving.

Get every order right with kitchen display systems

A wrong order can undo an otherwise excellent dining experience. Whether it’s a late dish, a missed dietary requirement or an order that never made it to the kitchen, errors in order management have a direct impact on how guests feel about their visit.

TISSL’s kitchen display systems (KDS) give kitchen teams a clear, real-time view of every order as soon as it’s placed, replacing paper tickets and verbal handovers with a reliable, organised digital screen. Dine-in, takeout and online orders are all visible in one place, so nothing gets missed, and guests always receive the right food at the right time.

End every visit on a high with TISSLPay powered by ClearAccept

The end of a meal is the last memory a guest takes with them. Yet payments are one of the most commonly neglected parts of the dining experience. Slow card payments can turn a great evening into an anticlimactic finish.

 TISSLPay is a payments solution built specifically for restaurants. With fast, tableside payment processing, TISSLPay helps teams close out tables quickly and smoothly, leaving guests with a final impression that reflects the quality of the whole experience.

Create experiences that keep guests coming back

The restaurants that stand out aren’t always those with the best menu, but those where every visit feels effortless, where guests feel looked after from the moment they make a reservation to the moment they settle the bill.

TISSL’s products and integrations are built to help you deliver exactly that. Whether you’re an existing customer looking to get more from TISSL, or a restaurant exploring how the right technology can improve the guest experience, contact us today to learn more.

ClearAccept Ltd t/a TISSLPay is authorised and regulated by the Financial Conduct Authority under the Payment Service Regulations 2017 (FRN 926372) for the provision of payment services.