How a reliable POS keeps every part of your hotel connected

Running a successful hotel means constantly juggling a lot of plates. There are guests arriving all day and night, rooms to maintain, invoices to share, meals to serve, drinks to pour and often events to manage too. 

No two days in the hotel industry are the same, and with guest preferences constantly changing, your staff are kept on their toes and always kept busy. Making the day-to-day as easy as possible for them is paramount, which is why you already have a reliable and easy to use PMS system in place. But with so many moving parts of your hotel, you don’t just need a trustworthy PMS, you need a POS system that performs too. 

Often in hotels, the restaurant and bar used to feel like an afterthought or an add-on. Guests visited the hotel to stay over, and if the restaurant looked nice that was a bonus. However nowadays it’s all part of a package – an overnight stay including breakfast, or a visit to the spa followed by a late lunch. Your guests expect the restaurant and bar to operate in the same seamless way as the rest of your hotel, and more often than not the ability to do that comes down to the POS. 

What hoteliers should look for in their POS system 

To make every part of your hotel feel connected, simplify life for your staff and ensure guests feel looked after and cared for during every part of their stay, there are several key things you should ensure your POS provides. 

The ability to manage everything from one place 

The number one thing that’s going to make the day-to-day operations run smoother in your hotel is the ability to manage as much as possible via one single system. This means one PMS system for the hotel, and one POS system that handles all food and drink – whether you have one restaurant and bar or several. This provides more control and visibility across your hotels, and makes it easier to update menus, pricing and promotions at speed. 

Expert support from a team who know hotels 

Even the most reliable POS system will occasionally need attention, and when it does, you need help fast. In a hotel environment, service carries on regardless – there’s no quiet moment to wait around for answers. That’s why it’s essential your POS provider offers round-the-clock support from a team that genuinely understands the pressures of hospitality, and can get to the root of an issue before it impacts your guests. 

Reliable payments that can be taken from anywhere 

Your POS should enable you to take payment to your guest, not need them to come to a fixed till. Handheld devices with pay-at-table functionality enable your staff to serve guests from anywhere in the hotels without lengthy queues or time wasted keying in information. You need multiple ways to pay and even split the bill, keeping guests happy at the bar, in the restaurant, or wherever else they may want refreshments. 

Functionality that extends beyond the restaurant

Food and drink in your hotels isn’t limited to one area, and so your POS shouldn’t be either. Room posting is a vital feature that enables items to be charged directly to guests’ rooms if they don’t want to pay at the time, syncing automatically with the rest of their charges and leading to a faster reconciliation at checkout time. This reduces wait times for your guests and delivers a seamless service everyone can rely on.

Access to real-time reporting and performance 

None of this is worth very much if you can’t see at a glance what is working and where you need to focus. Your POS should provide a clear view of performance across all sites to support faster, data-driven decisions and enable you to invest money where it matters most, supporting your team in providing smooth service wherever guests choose to spend their time.

TISSL POS provides all of these features and more 

If you’re searching for the right POS for your hotel, you’re in the right place. Our POS is packed with everything listed above, as well as hotel-ready workflows and a customisable interface so you can ensure it matches your PMS closely. 

We also offer outstanding support from our team of hospitality experts, available to answer any software or payment queries whenever you need them. Plus, if you use Rezcontrol to run your hotel, we’re both part of the same software group, so the support team will have additional knowledge on how to resolve complicated queries that relate to your hotel. 

If you’re interested in finding out more about TISSL POS for your hotel, get in touch with a member of our team today.