In today’s ever-evolving hospitality landscape, mobile ordering is rapidly reshaping the way restaurants serve their customers. As the demand for contactless and convenient solutions continues to soar, TISSL’s Consumer Ordering Platform (COP) emerges as a game-changer in the realm of restaurant technology. With its seamless integration and user-friendly approach, COP empowers diners to place orders directly from their mobile devices, revolutionising the dining experience for both customers and restaurant owners. In this blog post, we delve into the significance of TISSL’s COP in the hospitality industry, exploring how this innovative platform can transform restaurants by enabling mobile ordering and delivering a truly seamless dining experience.

The Growing Trend of Mobile Ordering

In recent years, the restaurant industry has witnessed an unprecedented surge in the popularity of mobile ordering. This trend has been fuelled by the increasing reliance on smartphones and the desire for a more convenient dining experience. The adoption of mobile ordering solutions has grown especially quickly in a post-pandemic landscape, reflecting a fundamental shift in how customers prefer to interact with restaurants and food establishments. The benefits of mobile ordering for customers are manifold, with convenience, speed, and contactless transactions at the forefront. Gone are the days of waiting in long queues or struggling to grab the attention of busy servers. With mobile ordering, customers can effortlessly browse menus, place orders, and make payments from the comfort of their own devices. This heightened level of convenience not only saves valuable time but also enhances the overall dining experience, leaving patrons more satisfied and inclined to return for future visits. As customers’ lifestyles evolve, so do their preferences and expectations. The modern consumer seeks digital solutions that seamlessly integrate into their daily routines. With the rise of online shopping, app-based services, and contactless payments, there is a clear shift towards embracing digital technologies. As a result, restaurants are recognising the need to adapt to these changing customer preferences by offering mobile ordering options that cater to the digital-savvy generation.

Introducing COP: The Game-Changing Solution

At the forefront of this digital transformation stands TISSL’s Consumer Ordering Platform (COP), a revolutionary solution designed to redefine the restaurant experience. COP provides a comprehensive and intuitive mobile ordering system that seamlessly integrates into TISSL’s cloud-based EPOS solution. By leveraging cutting-edge technology, COP empowers both customers and restaurant staff with a streamlined and efficient ordering process. With COP, the days of cumbersome order management are replaced with effortless efficiency. Customers can now peruse the menu, customise their meals, and place orders directly from their devices at the table or for takeout. This level of autonomy not only empowers diners but also relieves the burden on staff, enabling them to focus on delivering exceptional hospitality rather than being tied down by manual order-taking tasks. What sets COP apart are its unique selling points that redefine mobile ordering. Unlike traditional app-based solutions that require downloads and updates, COP offers hassle-free access via QR codes or URLs. Customers simply scan the QR code or visit a URL to access the intuitive interface, eliminating the need for additional apps and enhancing accessibility. Moreover, COP seamlessly integrates with TISSL’s EPOS system, enabling real-time menu updates, centralised reporting, and comprehensive menu management, making it a truly comprehensive solution for modern restaurants.

Enhancing the Dining Experience for Customers

With COP in action, the dining experience is elevated to new heights. Customers can embark on a personalised culinary journey, tailoring their orders to meet their preferences, dietary requirements, and allergies. This level of customisation not only delights customers but also fosters loyalty, as they feel valued and catered to in every visit.

Streamlining Operations for Restaurants

COP acts as a powerful catalyst in streamlining order management and facilitating seamless communication between customers and the kitchen. By eliminating the need for manual order transcription, COP significantly reduces errors and ensures that orders are promptly sent to the kitchen, minimising wait times and expediting service. This efficiency not only enhances the overall dining experience for customers but also allows restaurant staff to focus on delivering exceptional hospitality, rather than being burdened by time-consuming order-taking tasks. Real-time reporting and data insights provided by COP present restaurants with valuable information at their fingertips. Access to comprehensive data on order trends, customer preferences, and popular menu items empowers restaurant owners and managers to make informed decisions for menu optimisation and business growth. By understanding which dishes are performing exceptionally well and identifying areas for improvement, restaurants can strategically tailor their offerings to cater to customer demands, leading to increased customer satisfaction and repeat business. In today’s competitive business landscape, cost-saving measures are of paramount importance. COP offers restaurants a financially astute solution with no monthly fees. Rather than relying on costly external platforms, restaurants can leverage COP’s in-house system, resulting in substantial cost savings over time. Moreover, the simplified ordering process facilitated by COP reduces staff workload, allowing restaurant owners to meet surges in customer demand without the need for extra waitstaff on the clock.

How to Get Started with COP

If you’re eager to embrace the transformative power of TISSL’s Consumer Ordering Platform (COP) and elevate your restaurant’s dining experience, getting started is a seamless process. Simply reach out to our sales team to let them know you’re ready to get moving with COP.  Because COP is built to work alongside TISSL EPOS, your menus can be uploaded easily from the Horizon Hub, meaning you can be up and running with mobile ordering within the same business day. At TISSL, we take pride in providing unwavering support throughout the onboarding process and beyond. Our customer-centric approach means that we’ll be with you every step of the way, assisting with any questions or concerns that may arise.