We’d love to show you how TISSL’s EPOS solution can help you grow your hospitality business.
Nestled in London’s Vauxhall district, The Waterfront offers Japanese delights and scenic river views. Behind the scenes, TISSLPay’s embedded payments solution streamlines payments with Pay at Table’s bill-splitting ease, elevating the allure of this culinary haven.
In the bustling heart of London’s Vauxhall district lies a culinary oasis that offers a blend of urban tranquillity and vibrant energy – The Waterfront Bar and Brasserie. Nestled along the banks of the River Thames, this establishment has mastered the art of curating memorable dining experiences that harmonise with the iconic cityscape.
Whether you seek a serene table by the riverside, the camaraderie of the lively bar, or a tantalising gastronomic journey through Japanese cuisine and grilled delicacies, The Waterfront delivers it all. From sushi and tempura to succulent steaks and seafood platters, the menu caters to discerning palates and promises a visual feast of both dishes and sweeping vistas.
Behind every seamless dining experience is a meticulous operation orchestrated by Rhonan Ramos, the dedicated General Manager of The Waterfront Vauxhall. Rhonan and his team understand that success in the hospitality industry requires a delicate balance between exceptional offerings and efficient service.
In a bustling establishment like The Waterfront, swift and efficient payment processing is paramount. TISSLPay, an embedded payment solution designed and powered by ClearAccept to work with TISSL EPOS, has proven to be a game-changer for The Waterfront’s operations, providing a speedy solution to taking payments tableside.
The restaurant’s popularity peaks particularly on sunny days when diners flock to the terrace to dine against the backdrop of the city’s iconic landmarks. The quick turnover of tables is a testament to the restaurant’s popularity, and TISSLPay’s rapid payment processing capabilities align perfectly with this need for speed.
The young clientele drawn by the allure of sheesha, and modern dining trends often prefer splitting bills rather than pooling payments. TISSLPay’s Pay at Table machines have proven invaluable in meeting this demand. With the ability to split bills effortlessly right from the Pay at Table device, both patrons and staff can bid adieu to manual calculations, enhancing the overall dining experience.
The capability to print bills directly from the card machine eliminates the need for waitstaff to traverse back and forth for payment finalisation. This feature further contributes to elevated efficiency and has been embraced by the waitstaff, contributing to a smoother workflow.
The Waterfront Vauxhall stands as a testament to the harmonious marriage of culinary artistry and operational efficiency. With TISSL and TISSLPay as a trusted partner, this establishment continues to delight patrons with its exceptional offerings while ensuring a seamless and swift dining experience. For The Waterfront, TISSLPay has proven to be an indispensable tool in achieving efficiency, revolutionising the way payments are processed and enhancing the overall guest journey.
Benares Restaurant, a Michelin star restaurant in Central London, uses TISSL EPOS to manage daily operations with remarkable ease and efficiency. The system performs flawlessly even during the busiest service hours, with no lag or downtime. With the ability to customise menus, rename items, and adjust pricing instantly from a phone, the team at Benares can respond quickly to changing needs. Updates reflect immediately across the system, simplifying service management to enable a fine dining experience. Best of all, TISSL’s responsive support is just a call away, offering peace of mind when it’s needed most.
Shubham, Restaurant Manager
Benares Restaurant
We are delighted to announce the launch of Version 4.4 of TISSL HorizonPOS, bringing forth a plethora of new features and performance optimisations. Our commitment to excellence drives us to continually innovate, and we invite you to explore the exciting updates detailed below.
New and improved functionalities
Menu Staging
Menu Staging provides a dedicated environment within the HUB where you can plan and execute menu changes in advance, ensuring seamless transitions with scheduled releases.
This new feature empowers restaurant owners and managers with precise control over menu changes. It allows you to prepare and plan for amendments ahead of time within a dedicated staging environment. By working in this space, you can make adjustments without affecting the live menu on the POS system.
Imagine your restaurant is gearing up to launch a new summer menu. With Menu Staging, you can start preparing well in advance. Create a staging environment, add new dishes, adjust prices, and fine-tune settings. Then, when the the sun is shining and launch date has arrived, schedule a release, and watch as the changes seamlessly transition to the live menu.
Menu Staging streamlines menu changes by providing a structured approach to preparation, reducing errors, and offering precise control over releases. It’s a must-have tool for any restaurant looking to stay agile.
Item Level Service Charge
Our latest enhancement, Item Level Service Charge, offers venues the ability to configure and apply service charges to specific items with ease.
Item Level Service Charge is a feature designed to enhance the flexibility and precision of service charge adjustments. Instead of applying a service charge to the entire order, this feature allows venues to configure different service charges for food and drink items. You can choose to remove service charges only for food items or have two different service charges—one for food and another for drinks.
Item Level Service Charge offers venues greater flexibility and precision in service charge adjustments, allowing for tailored solutions that meet specific needs.
Order Type at Item Level
Tracking sales accurately can sometimes be a challenge, especially when orders span multiple sections within a single transaction. That’s where our Order Type at Item Level feature comes in. This functionality allows you to manage order types mid-order directly on the POS, providing site-specific control and ensuring precise tracking of sales.
With site-specific control, you can designate where each product is logged within an order, whether it’s from the bar, restaurant, lounge, or any other section. This granular level of control ensures that sales are accurately attributed to their respective locations, facilitating detailed sales analysis.
Imagine a scenario where a customer orders one beer at the bar for £5.75 and two more beers in the restaurant for £12.50, all within the same order. With Order Type at Item Level, staff can easily designate each beer to its respective section within the order directly on the POS. This ensures that sales are accurately attributed to the bar and restaurant, providing detailed insights into sales performance for each area.
Additional Improvements
HUB: Site Access Lockdown
Enhance security and streamline operations with site-specific access restrictions. Users are now confined to accessing data and information relevant to their assigned site, minimising the risk of inadvertent configuration changes across multiple sites within the organisation.
Goods and Service Charge Tax Calculations
Experience enhanced service charge calculations with tax inclusion, catering to the diverse tax requirements of sites within the British Isles.
How to update
Updating your POS to the latest version is seamless:
For iOS (iPad) users: Simply head to the App Store, locate the HORIZON app, and tap ‘UPDATE’.
Android Terminal users: Exit the HORIZON app, navigate to the Google Play store, search for HORIZON EPOS, and select ‘Update’.
Windows users: Select the yellow bell icon at the top of the screen and press the green ‘Update Now’ button when prompted – the web browser will launch and download the update file. Once this has been downloaded, it may present a security prompt – for this you will need to select the drop-down arrow and ‘Keep’ the file to finalise the download. After this, select the file to launch it. You may recieve another security prompt for which you will need to select ‘More info’ and press ‘Run anyway’. After a few moments, the HORIZON app will relaunch and be updated.
Need more help?
Our support team is here to assist you. Reach out via email or phone at 01908 525804.
Want to explore TISSL for your restaurant?
Reach out via the contact form below, and a member of our team will reach out to discuss a custom quote. Or, you can call us on 01908 525800.
