We’d love to show you how TISSL’s EPOS solution can help you grow your hospitality business.
You don’t need us to tell you that running a restaurant is fast-paced – and even at the best of times – unpredictable. And when you have one EPOS system, another to track your inventory, another for reporting, and another for delivery management – you could be adding to the chaos, instead of making things crystal-clear for you and your staff.
Let’s take a closer look at how disconnected systems could be impacting how you run your restaurant, and – let’s face it – your bottom line. And how integrated hospitality software can help you run things more efficiently.
The real problem with disconnected hospitality software
Inaccurate inventory info means sell-out mistakes
When your inventory isn’t plugged into your restaurant’s EPOS, your stock levels aren’t going to be up-to-date. For your wait staff, that means they don’t know what’s sold out in real time – and that has a knock-on effect. It leaves customers disappointed when their order is taken only for them to find out five minutes later that their favourite item on the menu has sold out.
Manual data entry means errors and delayed service
If you and your team have to manually input delivery orders into your POS to be processed and sent to the kitchen, you’re not only slowing down service, you’re running the risk of incorrect orders. However careful you are, relying on manual data entry increases the chance of human error. And if online orders for delivery are a key part of your business setup, incorrect orders can have a direct effect on customer loyalty and lead to bad reviews – that last thing any restaurant wants.
Disconnected customer history makes marketing tricky
If a customer’s purchase history and your promotional plans don’t sit in the same system it becomes tricky to connect the dots when it comes to pushing out marketing emails. Take, for example, a young family who brings their kids into the restaurant after school on a Friday afternoon. Your front-of-house staff see them on a regular basis and know they’re having their end-of-week treat. But your marketing manager doesn’t have their details in her database, so when she promotes your brand new weekend family brunch deal, your regulars are none the wiser. That’s an easy upsell opportunity missed.
Fragmented reporting slows down the day-to-day
Disconnected systems create their own pools of isolated data, making it much more difficult to get a clear picture of performance across all areas of your restaurant. You’ll have your supplier management right here, and your inventory tracking over there, making it much more complex to keep track of waste ingredients and over-ordering.
It may seem small in the grand scheme of things, but on average the financial impact is 6% of total sales lost, just through food waste. And that’s just one example of how fragmented reports make it difficult to keep an eye on what’s working, and what’s not, across the business.
Why integrated hospitality software is better for business
Your hospitality software needs to do so much more than just adding up sales figures at the end of the day. It should be powering every part of your business, from stock and suppliers to orders and payments, right through to financial reporting and accounting. And the easiest way you can do this is by ensuring all your restaurant operations and payments are fully integrated in one central system, giving you a single source of information across the business.
Here’s how integrated hospitality software sets your restaurant up for success:
You get a better view of supplier costs and inventory so you can keep track of margins
Minimise manual data entry and reduce errors with automations keeping customer orders on track
Improve marketing comms with customer data linked directly with your CRM
Gain a clearer picture of performance across your business making it easier to drive profits and scale when you’re ready
A better way to manage your restaurant
When you’re managing multiple systems and suppliers, you need clarity, especially if you’re managing more than one site. Investing in fully integrated hospitality software will help you run every cover faster, keep your back office in order, and give you the data you need to spot new business opportunities.
With TISSL EPOS you get a complete hospitality solution, with embedded payments and market-leading integrations that you can use to your advantage. Want to find out more? Get in touch with the team to talk through your options.
The casual dining sector is in a re-growth period – last year there was a 1.7% rise in the number of casual restaurants, with an average of three new sites per week. As competition increases, it’s an important time for you to think about how you can improve your restaurant management so that you can stay competitive.
To make things simple, we thought we would identify some of the common casual dining problems that restaurants are facing, how they may affect you and what you can do to help resolve these challenges so you can keep your restaurant running smoothly.
The challenges
Slow table turnover
Many restaurants find that taking orders and payments is a pain point that causes issues with table turnover times. Misread orders or frozen card machines can cause enough delays to affect your table turnover times.
For casual dining restaurants, quick table turnover is what guests expect, with tables typically turned over every 1 hour and 15 minutes. With slow table turnover, not only do you miss out on potential customers and revenue, but you also risk damaging your reputation with service that doesn’t meet your customers’ expectations.
High staff turnover
High staff turnover results in the need for new employees to be onboarded and trained. Training new staff on various complicated systems and processes can be difficult. This can make your service disjointed and exposed to errors, making it hard for you to maintain consistent customer service and keep your customers happy. With the hospitality industry having one the highest employee turnover rates, this is an unavoidable challenge your restaurant needs to plan for.
Lack of real-time data
A lack of real-time data can make it difficult to get a full picture of the performance. Live data helps to see how every venue is performing and enables chains to cross analyse data to make informed business-wide decisions. On an individual level, data also helps teams to make reactive decisions in day-to-day activity, contributing to the success of each restaurant.
Without real-time data for all your venues, many decisions will rely on guesswork, making it difficult to ensure every location is performing at the same standard, making the most of individual opportunities and maximising their revenue.
Disconnected order systems
With the influx in demand for the likes of Uber Eats, Deliveroo and Just Eat in recent years, many restaurants opted for the most convenient delivery order systems option they could find. Now, further down the line, this is becoming an issue as these systems are disconnected from their main restaurant order systems.
Disconnected order systems make it difficult to manage these orders in one process, damaging the flow of the whole restaurant. Staff are forced to move information from the delivery systems to your POS in order to be able to take, manage and report on deliveries effectively. Being exposed to human error, this causes orders to slip through the cracks, wait times to increase, and customers to lose faith in your staff, reducing customer satisfaction and leaving your team frustrated.
Downtime disrupting service
More systems can often equal more problems. When your system goes down, it can create a domino effect across your restaurant. As a result, you’ll need help from multiple support teams. This can increase the time taken to resolve issues and that downtime can be detrimental to your service. This can cause cases where service is slowed down or even brought to a complete stop, negatively impacting revenue and customer satisfaction.
How can you solve these casual dining problems?
We know that this might sound like a lot but don’t worry there’s a simple solution to all of your problems! A comprehensive restaurant management system.
With all-in-one EPOS software that manages everything from orders to payments, you can elevate service, keep customers happy and boost your casual dining chain’s success.
Our new e-book dives into how exactly a centralised system can address these specific challenges and make restaurant management easy. Download it here.
Running a casual dining restaurant is no small task. Juggling dine-in service, takeaway orders, and delivery demands – all while maintaining the quality and atmosphere of your restaurant – takes careful planning, well-trained staff and most importantly the right technology.
In the last six years the food delivery market has surged, with an overall increase of 87%! As this growth continues, finding the right food delivery software is vital for your restaurant. The right food delivery software should do more than process deliveries; it should feed into your wider system helping to create a well-connected service no matter how your customers choose to dine.
That’s why we developed TISSL Delivery, the food delivery software solution that helps you to take control of your deliveries and provide exceptional service for every customer, every time. Let’s dive into TISSL Delivery and see exactly what it could do for your restaurant.
What is TISSL Delivery?
TISSL Delivery is our fuss free embedded delivery solution that helps restaurants like yours to manage delivery and collection without compromising your core business, by integrating seamlessly into your existing POS and kitchen systems.
TISSL Delivery puts you back in control, bringing together orders from your own website, Deliveroo, Just Eat, Uber Eats, and so many more all in one place. Your team manages everything alongside dine-in service without jumping between tablets and devices, eliminating the chaos of multiple devices, split systems, disjointed order data and creating a more well connected operation for your restaurant.
What can TISSL Delivery do for your restaurant?
TISSL Delivery tackles the key problems restaurants face, not just with delivery itself, but with how delivery impacts your overall operation. Here’s how it transforms your day-to-day restaurant operations.
Smoother Workflows
TISSL Delivery simplifies your entire workflow by funneling all delivery orders into one system synced directly with your EPOS. Orders go straight to the kitchen, collection and delivery slots balance automatically with your capacity, and your front-of-house stays synchronised with the kitchen. This eliminates the device juggling and communication issues that create chaos during service, making your delivery operations smoother.
Order Accuracy Improves
With the implementation of automated processes, errors caused by manual entry are minimised. No more accidentally edited orders, no typos in the customer address—just accurate and timely orders every time, making life easier for your team and keeping your customers happy.
Better data insights
Better data insights come from having everything in one system instead of fragmented across multiple platforms. You get clear visibility into order patterns, peak times, and popular items in one easy to use system. This unified view helps you make smarter decisions easily, from menu planning to staffing levels, helping optimise delivery operations.
How can you elevate your restaurant delivery service?
TISSL Delivery transforms how casual dining restaurants handle the delivery boom. This food delivery software stops being just another vendor expense and becomes the tool that protects your margins, improves your operations, and keeps your team focused on delivering the quality experience your customers expect, whether they’re dining in or taking away.
In the casual dining sector where atmosphere, consistency, and value define success, service excellence across every channel isn’t optional. TISSL Delivery provides the takeaway food software that enables you to thrive without sacrificing what makes your restaurant special.
The best part? You can try it free for a month—no commitment, no risk. Experience firsthand how unified order management, automated menu syncing, and real-time data insights can transform your delivery operations and give your team back control of their day.
Keen to learn more about TISSL Delivery? Book a demo and discover how TISSL Delivery could be the answer to your food delivery challenges.
With 85% of diners expecting digital ordering and over half willing to pay extra for a seamless tech-driven experience, casual dining restaurants that ignore the trend risk losing customers. Today’s diners value hassle-free, connected experiences – and it’s shaping where they eat and how much they spend.
If you want to stay ahead, your casual dining chain needs to embrace restaurant tech – and starting with self-service kiosks is an easy win. Discover what kiosks are and how they improve your casual dining operations.
What are kiosks?
A self-service kiosk does what it says on the tin – it lets customers place their own orders in your restaurants. They can explore your menu, add items to baskets, customise orders and pay via a digital, standalone device instead of through restaurant staff at tables or tills, and orders are sent straight to your kitchens.
How kiosks improve operations in casual dining restaurants
Kiosks are growing in popularity – and with the benefits they offer, it’s not surprising that more casual dining chains are bringing them into their restaurants. Find out how you can level up your operations with kiosks.
Keep queues moving
Long, slow-moving queues are a common challenge in casual dining. The longer customers wait, the hungrier (or hangrier!) they get. Unhappy customers are less likely to return and more likely to leave bad reviews online. Luckily, kiosks help cut down long lines and keep things moving. With easy-to-use, intuitive technology, customers can place orders in no time – getting food to the kitchen faster and meals to diners even faster.
Increase order accuracy
When orders aren’t right, staff have to take them back to the kitchen, leading to delays and frustrated customers. Kiosks solve this problem, as customers place their own orders, reducing miscommunication. They also make ordering easier for customers with dietary restrictions or allergies. With ingredients and allergens displayed on the screen, diners can make informed choices, customise their meals, and avoid awkward back-and-forth with staff, meaning faster service and fewer mistakes.
Boost average order spend
Research shows that customers typically spend 10 to 30 per cent more when ordering via self-service kiosks. Why? Kiosks also come with built-in upselling tools that encourage customers to spend more. They can suggest add-ons, meal deals or upgrades, boosting order totals and your sales revenue. Plus, they give diners more time to browse the menu, which can lead to bigger orders.
Reduce staff pressure during peak hours
Busy periods can stretch your team thin, but kiosks can take the pressure off. By letting customers place their own orders, your front-of-house staff can focus on delivering great service, while kitchen teams get clear, accurate tickets without interruptions. This means you can serve more guests with the same number of staff, reduce your team’s stress, and deliver a smooth dining experience – even when your restaurants are buzzing.
Speed up service and improve customer satisfaction with kiosks
Self-service kiosks are the future of casual dining – and now, they’re available to TISSL users thanks to our partnership with Kurve. Find out how kiosks can improve your casual dining operations – speak with our team today.
What is Menu Staging?
Managing and implementing new menus isn’t a simple job. Changing menus can be a long exhausting task, manual changeovers and hours late at night before a menu launch can deter restaurants from making the most of opportunities like seasonal menus. Additionally it can impact a range of team members, require multiple systems and be prone to mistakes which means that teams cannot simply change menus as and when they please.
That’s where TISSL Menu Staging comes in, it is a tool that provides a dedicated environment to plan and schedule your menus in advance so you can simply create and implement menus as you please. With just a few clicks, you can introduce a new menu, and roll it out across all your systems, from POS terminals to online ordering platforms.
How does Menu Staging support your restaurant
Launching a new menu is a great way to keep your customers engaged, in fact a well-designed menu can boost restaurant sales by 15%. With intentional menu design you can make use of the freshest produce, capitalise on seasonal favourites and with strong menus you can keep your customers excited to return. With Menu Staging you can take the hassle out of menu management, saving time, reducing errors and making the most of your menus with ease. Let’s explore the benefits of TISSL Menu Staging.
Save time and hassle with advance planning
By planning, creating, and scheduling menus in advance you save significant amounts of time, you have the flexibility to create your menus when it works for you. No need to set aside hours the day before, simply jump in and out of your designated staging environment whenever you get time and build your menu as you go. You can also avoid the midnight menu overhauls on the day of launch making the changeover stress free, just schedule the launch date you want and let your tools do the work for you. In addition to this, by planning in advance you can give your wider team a clear view of what’s to come, so the front-of-house team can learn your menu, kitchen staff can perfect their processes, and managers can predict inventory needs. This helps your whole team contribute to maintaining exceptional customer service no matter the menu.
Reduce errors
When creating menus manually there are often mistakes that slip through the net, whether its typos, inconsistencies in pricing, or incorrect item availability. By using TISSL Menu Staging you can pre-plan and create menus with intention, helping to simplify processes, avoid information getting lost in translation, preview menus before they go live and easily update any information. By minimising errors, you reduce the amount of last-minute amends your team has to make, saving you time and allowing you to provide your customers with accurate and interesting menus and turn a once complicated chore into an exciting task.
Give your restaurant a competitive edge
Menu Staging makes regular menu updates simple: you can make and implement seasonal menus, special occasion menus, and fresh produce menus across your systems weeks in advance without disrupting your service. This gives customers an intriguing reason to return, and – by introducing and testing various dishes and menus – you can build up data and collect feedback to see what performs best to help you tailor future menus. With the ability to adapt to customer demands and preferences, you can then set yourself apart from other businesses and give your restaurants a competitive edge.
TISSL Menu Staging
Crafting the perfect menu for your audience is both an art and a science. With TISSL’s Menu Staging feature you can improve the full process from menu planning to rollout. By refining the process you save time and reduce the risk of errors, ensuring that your menus are implemented smoothly and efficiently.
Want to learn more about TISSL Menu Staging? Visit our website and find out how you can get started.
What a day! It’s been 48hrs since Tech Tastings wrapped for the year and we’re already looking forward to the next one.
Tuesday 20th May saw over eighty hospitality professionals gather on the 61st floor of 22 Bishopsgate, with views across London as far as the eye could see for a day of industry talks, product demonstrations and networking. Hosted in Lucky Cat, attendees were welcomed onto the terrace to look down on The Shard, taking in the exhibits from TISSL, Giftpro and storekit before the discussions kicked off.
Beyond the Till: Understanding how POS impacts other areas of the business and can create opportunity
Tech on Toast kicked off the first session of the day by asking the audience a question. “Who in the room feels like their tech is doing enough?” Silence. Zero hands raised. And with that, the discussions were underway.
Daisy Wilkinson from Black Rock Restaurants and Michael Egdell, Product Manager at TISSL focused on how operators or managers can use technology to improve the flow of restaurants and deliver a positive dining experience to their customers.
They began by discussing payments, currently driving the biggest impact in the industry and praised the payment abilities of both TISSL Swift and pay by link capabilities, providing customers with multiple easy ways to pay. Daisy spoke about how payments were an “integral part” of her work, and how important it was to both have “an easy to use system for the guys on the floor” as well as something that helps to drive data-driven decisions and opportunities for growth.
Daisy added: “Businesses will always have risks associated with payments, but it’s important to tune into our customers [to provide them with what they need]. If customers are chasing certain opportunities, it shifts how we’re looking at things. We need to be in tune with our customer demand.”
This ties into the tech TISSL offers, from Swift to Pay at Table, and how they provide customers with a fast and convenient way to pay, supported by the ability to split the bill in multiple ways and print the receipt directly at the tableside.
Daisy and Michael continued onto the topic of integrations, with Daisy highlighting how they’re something that need to be working effectively before they invest in any new areas of software.
“Hospitality is a fast moving industry,” Daisy explained. “Progress happens very quickly and people will let you know if something isn’t good enough, which is why we have to make sure every element of our tech stacks up.”
TISSL focuses on quality integrations that help improve the overall dining experience, choosing partners with a proven experience in hospitality – like our co-exhibitors at the event, Giftpro and storekit.
The key takeaway from the first panel discussion of the day was how important it is to have everything in one place when it comes to EPOS technology, and how much can be affected by just one small part of the machine not operating effectively.
Achieving more through collaboration
Giftpro focused their discussion on how we can achieve more from untapped opportunities, including gift voucher sales. They highlighted how to take advantage of seasonality, not only during the obvious periods but spoke of techniques that can create revenue from off-peak times as well.
The value of branding came up at length as Giftpro reviewed how important it is to be authentic to your brand, creating a lasting impression that sticks with customers for years to come.
The talk from storekit also followed a similar vein as they discussed at-table tech and how consistency is the biggest problem facing the industry right now, so it really matters what impression each customer is left with.
Both focused on how we need to trust technology and use it to our advantage, something which strongly resonates with us at TISSL as we aim to integrate with the right partners for our product – like Giftpro and storekit – and provide an experience via our products that ultimately makes every aspect of hospitality easier.
Exploring the products
Outside of the panel discussions, we were excited to finally showcase TISSL Swift, the handheld POS device that is set to help customers manage their restaurant from anywhere on the restaurant floor. The stall allowed people to experience TISSL Swift firsthand, the ability to turn tables faster, take payments with ease, view real-time table availability and ultimately manage everything on one device.
There was a lot of talk throughout the day about technology working together – and most importantly working for you – and that is exactly what TISSL Swift aims to achieve. It puts the whole restaurant in your pocket, helping to deliver a dining experience that will have customers repeatedly coming back for more.
If you want to find out more about TISSL Swift, you can sign up for the upcoming webinar – taking place Thursday 26th June at 10am – register for your place here.
Set up next to TISSL, Giftpro and storekit showcased their technology and how it can be used to bring additional revenue streams into your hospitality business. Giftpro highlighted how to sell and redeem vouchers directly from the POS, making the voucher journey easier for both staff and customers, whilst storekit demonstrating their order at table functionality, a lifesaver during busy periods.
Final thoughts from the event
It’s safe to say the atmosphere was absolutely buzzing throughout the duration of Tech Tastings, from the welcome drinks through to each of the panel discussions and the networking and canapes that followed.
The lucky winners of the scavenger hunt were announced, having completed the various tasks laid out throughout the day, ranging from checking out the product demonstrations on offer, to snapping a polaroid in front of the incredible view. Congratulations to the participants from Smith’s Bar & Grill, who get to enjoy a meal for two at Lucky Cat, courtesy of TISSL.
We hope everyone – winner or not – had an incredible time at Tech Tastings and we can’t wait to continue the conversations and see where things take us throughout the rest of 2025.
If you want more information about anything that came up during the day, you can always reach out to a member of the TISSL team.
