It Simply Worked Like Clockwork – How TISSL Helped Brunning & Price Streamline

Christmas Service

“Every moment a member of staff spends at the till is time they could be spending with customers.” That was the challenge Brunning & Price set out to solve in their post-Christmas review. With 80 pubs, a fresh food offering, and ever-changing menus, ensuring seamless service over the busiest period of the year was no small feat.

By integrating their customer pre-order system directly into the tills via TISSL’s Horizon POS and POPI interface, Brunning & Price eliminated unnecessary manual data entry, reduced errors, and improved efficiency. Pre-orders—including allergy data, cooking preferences, and customer details—were automatically sent to the POS each morning, ready for service.

The result? “Like a little Swiss watch, the system sent complete orders… which all appeared as if by magic on the pub tills.” Even on Christmas Day, when staff were under pressure, the entire kitchen trade was pre-loaded into the POS, requiring only a final check before sending to the kitchen.

“Horizon is limited only by the imagination of the teams that administer it,” says Kieron Williams, IT Director at Brunning & Price. “TISSL’s reliable APIs gave us the flexibility to build a system that worked perfectly from day one.”

For hospitality businesses looking to maximise productivity without compromising service, TISSL’s integrated and customisable POS solutions offer the answer.